1. Summary
Shopfluence offers a free plan and paid plans. Paid plans are billed through the Shopify Billing API. You can cancel or change a paid plan at any time from the Billing page inside the Shopfluence app. Cancellation stops the next renewal; it does not automatically create a refund for a billing period that has already started.
2. Free Plan
The Shopfluence Free plan has no subscription charge. No refund is applicable to the Free plan.
3. Paid Plans
Paid plans (Growth and Scale) are recurring app charges created through the Shopify Billing API and approved by you in your Shopify admin. They appear on your Shopify invoice and are subject to Shopify’s billing terms and procedures. Where a plan includes usage-based charges for additional video views, those charges are also posted through Shopify and are limited to the capped amount you approved when choosing the plan.
4. Cancellation
You may cancel or downgrade a paid plan at any time from the Billing page inside the app. Access to paid features continues until the end of the already-paid billing period, after which the store moves to the Free plan. Uninstalling the app also cancels the subscription.
5. When We May Issue a Refund
Refunds are considered for circumstances such as duplicate charges, an incorrect charge caused by a billing error, or another exceptional circumstance approved by Shopfluence. Refunds are not normally provided for unused time in a billing period, failure to use the Services, or a decision to stop using the Services after a billing period has begun.
6. How to Request a Refund
Email hello@getshopfluence.com with the Shopify store domain, the billing date, the plan, and a short explanation of the issue. Do not send full payment-card numbers or other unnecessary sensitive financial information.
7. Refund Processing
Approved refunds are issued through Shopify, since Shopify processed the original charge. Processing time depends on Shopify and on the financial institution used for the original payment.
8. Changes
We may update this policy for future purchases or renewals. The version published on this page shows the current policy and “Last updated” date.