Email support
For setup questions, bugs and anything technical. Include your Shopify store domain and what you expected to happen.
hello@getshopfluence.com →Support
Contact & Support
Help with installing Shopfluence, your storefront widgets, billing, or privacy and data requests.
Live chat
Use the chat bubble in the corner of this site. If nobody is online, leave a message there and we reply by email.
Open chat →Billing & refunds
Plans are billed through Shopify. Change or cancel your plan on the Billing page inside the app. For refund questions, see the policy and email us with your store domain and billing date.
Refund & Cancellation Policy →What to include
The fastest way to a fix is a message with your Shopify store domain (for example your-store.myshopify.com), the page or video involved, what you did, what you expected and what happened instead. A screenshot or screen recording helps a lot.
Privacy & data requests
Use the same email address for access, correction or deletion requests. Our Privacy Policy describes what we collect and why, and the Data Deletion page describes how requests are handled. Requests that arrive through Shopify’s own privacy webhooks are processed automatically.
Security
Never send passwords, API secrets, access tokens or full payment-card numbers by email or chat. If you believe you have found a security issue in Shopfluence, email hello@getshopfluence.com with “Security” in the subject line and we will respond as a priority.